AI returns management for e-commerce brands
Less effort, full control – the all-in-one returns solution that grows with your shop. Data-driven results for higher margins and better customer experiences.
Easy plug-in integration into your shop.
Automate returns
Less effort, full control – the all-in-one returns solution that grows with your shop. Data-driven results for higher margins and better customer experiences.
Individualize workflow
Return labels, refunds, exchanges – define rules once, the rest is automatic. Adapt your process to your customers and pick them up where they make the return decision.
Analyze & improve
With toern.AI, you can identify patterns in return reasons and behavior at a glance. Use real-time analytics to optimize processes and increase customer satisfaction.
Grow & adapt
Whether it's a start-up or a scale-up – toern grows with you. With flexible integrations, role-based access, and automated workflows, toern supports your entire team.
Your returns are just a hassle, do not add value or have not been digitized at all?
Keep an eye on your return data in real time and identify recurring patterns such as fit problems and delivery bottlenecks.
Automate your entire returns process — from label shipping to tracking to refunds.
Data-based product features
More feedback from toern.AI
Turning refunds into revenue
toern products for your returns management
Optimal management – from the returns portal to AI-supported recommendations for action
Digital returns portal
Paperless. Automated. Intuitive.
Easy exchange & gift card
Keep sales within the company and strengthen your customer loyalty
Integrated fulfillment
Easy data exchange & user interface for fulfillment teams
Smart return reasons
Understand customers better & improve processes in a targeted manner
No more puzzling reasons for returns! The intelligent return request collects reasons via text, image and voice message. This gives you clear insights and allows you to optimize in a targeted manner.
Complete variety of data – Text, image, and audio provide accurate insights that traditional forms miss out on.
Economic optimization – Identify real reasons for returns and reduce costs through targeted improvements.
Quality improvement – Authentic customer feedback as direct input for better products and fewer returns.
Top rated returns management
Testimonials
"Before toern: manual returns processing | Today: fully automated returns management!"
"Innovative company, working together for even more sustainable returns solutions"
"Simple, flexible, and customer-centric – toern is the ideal solution for managing our returns."
"Innovative returns software creating real impact for the shoe industry."
