AI assistant for efficient returns management
With AI and intelligent workflows, you stay in full control of your returns at all times – transparent, scalable, and optimally tailored to your business.
Customer changed their mind: Offer personalized product recommendations
Defective/ damaged on delivery: Offer a replacement delivery without requiring a new order from the customer
Item does not match the description: Adjust the product description or images in the shop
Item does not fit: Offer store credit or free exchange for the right size to convert returns into purchases
AI in returns management
Smart returns AI that relieves you of effort and decision-making
The smart data assistant for your returns
Understand at a glance why customers return products – and how you can respond. Our AI analyzes text, image, and voice data, identifies patterns, and delivers actionable insights in real time. This gives you concrete recommendations to reduce returns and optimize your offerings.
Smart return reasons for valuable customer insights
Flexibly adapt return reasons and rules to your products and processes for maximum transparency and product-specific insights. Our AI automatically analyzes incoming images, texts, and voice messages, identifies patterns, and provides valuable, data-driven recommendations. This way, you not only optimize your returns processes effectively but also strengthen customer loyalty and sustainably enhance the customer experience.
Understand why customers return
With our integrated feature for text, voice, and image uploads, you receive valuable, qualified data. This allows you to improve products and processes in a targeted way while sustainably strengthening customer loyalty.
Benefits of toern.AI
Who toern.AI supports – and how
With toern, you share the most important insights across teams – clearly presented and ready to use immediately.
Reduce support tickets by up to 80% – and respond to follow-up questions faster with a clear dashboard.
“Thanks to toern.AI, we can resolve customer inquiries faster and act proactively. ”
Make strategic decisions based on reliable real-time data and KPIs.
“The insights gained have measurably improved our profitability. ”
Deeper customer insights help to better understand the target group.
“We are now targeting campaigns more effectively and sustainably strengthening customer loyalty. ”
Optimize your product range and descriptions to reduce your return rate.
“With toern.AI, we are specifically improving our offering - based on data and efficiently. ”
Test toern.AI with your own data
Get in touch by email and send us a data set from your shop. We create an individual review with optimization potential free of charge and present the results to you in a personal appointment.
Which data does toern.AI analyze?
We analyze all available information - including order and return data, timeframes, customer behavior, and free-text inputs. The analysis is always performed in the context of your brand strategy, revenue, and optimization goals.
What can the AI do?
toern.AI provides you with valuable insights into your customers’ return behavior - both at the brand and product level. This allows you to take targeted measures to reduce return rates, increase customer satisfaction, and even actively intervene in the event of negative experiences. It strengthens not only your processes but also customer loyalty.
Do I receive action recommendations directly from the AI?
Yes. toern.AI identifies critical feedback and automatically notifies your customer service team. Additionally, we analyze return reasons in connection with product data to provide you with targeted recommendations for optimizing your assortment, descriptions, or quality.
Is toern.AI GDPR-compliant?
Yes, absolutely. All personal data is handled confidentially, analyzed in an anonymized manner, and stored exclusively on servers in Europe – fully GDPR-compliant.
Can toern.AI automatically make decisions in the returns process?
Currently, it primarily provides recommendations. In the future, toern.AI will also make decisions – for example, whether a product should be sent to a repair service, a second-hand shop, or for recycling. This will make your returns process smarter and more sustainable.
Does toern.AI learn over time?
Yes. toern.AI becomes smarter with every return. As the database grows, its recommendations increasingly adapt to your specific products, customers, and processes – fully tailored to your needs.
How does toern.AI analyze return reasons?
toern.AI combines the stated return reason with the individual text inputs from your customers. This way, we can identify whether it concerns urgent cases, such as product defects, or general feedback, like fit issues. All data is also included in a statistical evaluation so you can always keep track of your return rates.
Is my data safe with toern.AI?
Yes. Your data is encrypted according to the highest security standards, processed in compliance with GDPR, and stored exclusively in European data centers. Data security is our top priority.
Where are the AI analyses stored?
All feedback and analyses captured by toern.AI are documented centrally and are accessible to you at any time. In urgent cases – for example, defective items – the AI automatically generates recommended actions. These are compiled in a dedicated section and you are additionally notified by email so you can respond immediately.
What makes toern.AI different from other AI models?
toern.AI has been specifically developed for returns management. We combine a tested, experience-based prompt design with a powerful LLM specialized in returns processes and customer interactions. This ensures you receive not generic answers, but precise, truly relevant recommendations – tailored to your products, processes, and customers.
