Plans & pricing
incl. 100 returns
additional returns €0,99
7 Days Free Trial
Smart return reasons and flexible return policies
Self-service returns & withdrawal portal - incl. 100 returns /withdrawals
Automated label generation including QR codes
Smart return reasons and flexible return policies
Real-time shipping tracking & insights dashboard
Claims portal optional (€69)
Returns for store credit & automated refunds
incl. 500 returns
additional returns €0,59
7 Days Free Trial
For Growing Brands – Turn refunds into revenue and reduce the return rate with advanced return data dashboards
Everything from Base - incl. 500 returns /withdrawals
Advanced dashboard analytics
incl. 1000 returns
additional returns €0,49
7 Days Free Trial
For Scaling Brands – Manage multiple stores and bigger return volumes stress-free while keeping everything in your style
Everything from Gowth - incl. 1000 returns /withdrawals
Multishop-Integration
Klaviyo integration for personalized emails
incl. 2000 returns
additional returns €0,39
7 Days Free Trial
For Maximum Automation— manage high volumes of returns, cancellations, and complaints in a single dashboard with customizable workflows
Everything from Advanced - incl. 2000 returns /withdrawals / claims
Self-service claims portal, including customized claim workflows
All features and limits are negotiated individually
Premium support
7 Days Free Trial
For Enterprises — we'll tailor the returns management solution you need.
Full range of features
Custom developments & features upon request
Customized Flows
Scale your return volumes flexibly
Tailored solution for companies with individual requirements.
Includes all features of the growth package plus: personalized terms
Individual onboarding & customer success management
Fully customizable reports & dashboards
Basic features
These features are included with every package.
Smart return reasons
Understand why customers return products – with feedback via image, voice, and text
KPI overview
All relevant return figures at a glance – transparent, precise and available at any time
Real-time status tracking
Track every return live – from receipt to final processing
Automated label generation
Quick, error-free returns process thanks to automatic creation of correct shipping labels
Funktionen im Überblick
Base
Growth
Scale
Advanced
- Essential
Kernfunktionen des Retourenportals
Self-service return portal
Branded returns portal
Withdrawal Button Form that complies with EU regulations
Employees seats
UnlimitedUnlimitedUnlimitedUnlimitedCustom domain
Multi-language support
automated shipping label creation incl. QR-Codes
Return management & automization
Dynamic, intelligent return reasons
Smart return reasons (text, audio, images)
Advanced Return Analytics & Insights
Integrated help center
Advanced Rules / Gatekeeping
Individual branding & logo
- Professional
Automatisiertes Retourenmanagement
Exchange function
Returns for store credit
Advanced Dashboard Analytics
Automatic Refunds & Partial Refunds
Fulfillment Management Dashboard
Role & Permission Management
Onboarding & Priority Support
CSV Import & Export
- Tech+
KI & Extra Funktionen
AI-Powered Analyses of Return Behavior
Third-Party Integrations
Customized Claim Workflows
€69€69€69
Are there any additional costs for the fulfillment module?
No As a fulfillment service provider, you get an individual complete package – the fulfillment module is included in the agreed pricing.
Are there any additional integration costs?
Only for custom integrations that go beyond our standard setup – for example, if we need to develop a new integration to your system. Existing standard integrations are free of charge.
Can I change pricing at any time?
An immediate change is not always possible, but we are open to flexible adjustments. If your requirements change, we'll find a suitable new model together.
Do I pay per return or per month?
Our model combines both: You receive a monthly quota of returns based on your needs (e.g. 100 or 500 returns). If this volume is exceeded, we will bill each additional return individually.
Our model combines both approaches: You receive a monthly quota of returns based on your needs (e.g., 100 or 500 items). If this volume is exceeded, each additional return is billed individually.
Unser Modell kombiniert beides: Du erhältst ein monatliches Kontingent an Retouren, basierend auf deinem Bedarf (z. B. 100 oder 500 Stück). Wenn dieses Volumen überschritten wird, rechnen wir jede weitere Retoure einzeln ab.
Is support included in the price?
Yes. We are available at any time for technical issues and actively support you during onboarding. For individual customizations or new requirements, we coordinate the effort with you.
Is there a free trial period?
Yes, we can offer you a free trial period upon request. However, this does not include any technical integrations or the setup of new interfaces — an active contract is required for that.
I would like to have a portal but I am still small, what can we do?
No problem! Our basic pricing was developed precisely for smaller shops. Already from 129 €/month You get a professional returns portal with all basic features – ideal even with low returns numbers. Are you unsure whether it fits yet? Just talk to us – we'll find a solution together!
What discount options are there?
We offer a free trial period and design the contract individually based on your return volume. Our pricing structure is so flexible that additional discounts are generally unnecessary. Based on experience, we always find a fair solution that suits your business.
What happens if my return volume suddenly drops?
No problem Your monthly fixed price is based on a defined return volume. If you are significantly below that, just talk to us – we'll look at the situation together and adjust your pricing flexibly if necessary.
Which features are included in pricing?
You only pay for what you really use. We activate or deactivate functions individually for you so that you get a tailor-made return portal – efficient and cost-transparent.
