Keep track of all returns – in one central dashboard
Keep track of every return process: With toern, you manage all returns centrally – from the reason and processing status to the refund. The intuitive dashboard gives you real-time KPIs, tracking and optimization opportunities – for maximum control, less effort, and smarter decisions.
View all returns at any time — with toern
Your returns analysis in real time
Process tracking
Follow the entire return process – in real time.
Follow return processes live - from registration to refund. With toern, you can see every step of your returns in real time: From registration to refund, everything is automatically tracked.
Features at a glance
Real time status tracking
From initiating a return, through goods receipt and inspection, to the final refund
Rule-based workflows
Define individual rules for costs, refund time and displayed reasons for returns
Clarification management
Manage all exceptions in one place, maintain complete oversight, and resolve issues efficiently with a single tool
All KPIs at a glance
Including return rate, exchange volume and seasonal development
Role-based views for fulfillment and brand
Make sure you see exactly the return information that is needed
Complete communication history
All customer touchpoints are centrally documented and comprehensible
Keep an eye on your KPIs.
Return rate
Time-to-refund
Processing time per return
Cost per return
Boost retention with vouchers and exchanges
Data-based solutions
Reduce your return rate with data-based decisions
With toern, instantly identify your most frequently returned products – and the reasons behind them. Our smart returns analysis reveals issues like quality concerns, unclear product descriptions, or handling challenges, enabling you to optimize product pages, fine-tune your assortment, and sustainably lower return rates.
Comprehensive returns overview
Understanding, managing & optimising returns
Most frequently returned products - and their reasons
Returns cost your company a lot of time and money – which is why it’s especially important to understand and prevent them early. With a comprehensive data overview, you can see which products are returned most frequently – and why. This allows you to dive into detailed analysis and continuously optimize your product pages and overall assortment.
Overview of your refunds for better cash flow management
Keep track of the status of all refunds at any time – whether pending, in progress, or completed. toern seamlessly connects fulfillment, support, and finance, enabling automatic updates via API integrations. This way, you can efficiently optimize cash flow and inventory planning.
Complete transparency - for you and your fulfillment
Keep track of every single return – toern connects fulfillment, customer support, and finance in one transparent system. Thanks to intelligent tagging features, each department always knows the status of a return. Live updates show you how many returns are currently being processed in the warehouse.
Conclusion: Less coordination effort, faster processes, complete control.
Get the relevant data for your team meeting
Benefits for every team
With toern, share your most important insights across teams – easy to understand and ready to use right away.
“Fast feedback and clear case status have made a huge impact – our customers always know exactly where their return stands. ”
“Thanks to clear refund dates and amounts, we finally have complete transparency in our financial processes. ”
“Having a clear view of all physical returns is exactly the overview our logistics team needed. ”
Does the portal support real-time tracking for returns?
Yes, toern is directly connected to DHL tracking. You receive real-time data for the entire returns timeline – from registration, to drop-off at the parcel shop, all the way to arrival at fulfillment.
Which KPIs can I see in the toern dashboard?
In the dashboard, you’ll find all relevant metrics regarding orders, return rates, exchange and voucher usage, as well as the revenue retained through them. The data can be analyzed for any custom time period – clearly presented and action-oriented.
Can I track the status of each return in the dashboard?
Yes, you have full transparency for every single return. The entire timeline – from registration to arrival at the warehouse – is fully displayed in the dashboard.
Can I export reports?
Yes. You can export your data at any time with just one click – for your own analyses, internal presentations, or to share with partners and brands.
How are return rates evaluated?
We automatically calculate your return rate based on your order data – including by product or variant. Additionally, we provide you with customer feedback on the products so you can identify where action is needed.
How is customer input further used?
We analyze all feedback using AI. Urgent issues, such as defective products, are automatically forwarded to customer service. In addition, the insights feed into product analysis to continuously improve products and reduce the return rate.
Can I make individual evaluations for specific periods of time?
Yes, all analyses can be filtered by desired period - whether for a specific month, a week or an entire year.
How does the data help me optimize products and processes?
Almost 40% of customers voluntarily provide detailed feedback. We link this information with return rates per product and show you optimization opportunities - whether in product design, communication, or service.
