Turn returns into a growth driver

toern.AI has been specifically developed for returns management. We combine a tested, experience-based prompt design with a powerful LLM specialized in returns processes and customer interactions. This ensures you receive not generic answers, but precise, truly relevant recommendations – tailored to your products, processes, and customers.

All feedback and analyses captured by toern.AI are documented centrally and are accessible to you at any time. In urgent cases – for example, defective items – the AI automatically generates recommended actions. These are compiled in a dedicated section and you are additionally notified by email so you can respond immediately.

Yes. Your data is encrypted according to the highest security standards, processed in compliance with GDPR, and stored exclusively in European data centers. Data security is our top priority.

toern.AI combines the stated return reason with the individual text inputs from your customers. This way, we can identify whether it concerns urgent cases, such as product defects, or general feedback, like fit issues. All data is also included in a statistical evaluation so you can always keep track of your return rates.

Yes. toern.AI becomes smarter with every return. As the database grows, its recommendations increasingly adapt to your specific products, customers, and processes – fully tailored to your needs.

Currently, it primarily provides recommendations. In the future, toern.AI will also make decisions – for example, whether a product should be sent to a repair service, a second-hand shop, or for recycling. This will make your returns process smarter and more sustainable.

Yes, absolutely. All personal data is handled confidentially, analyzed in an anonymized manner, and stored exclusively on servers in Europe – fully GDPR-compliant.

Yes. toern.AI identifies critical feedback and automatically notifies your customer service team. Additionally, we analyze return reasons in connection with product data to provide you with targeted recommendations for optimizing your assortment, descriptions, or quality.

toern.AI provides you with valuable insights into your customers’ return behavior - both at the brand and product level. This allows you to take targeted measures to reduce return rates, increase customer satisfaction, and even actively intervene in the event of negative experiences. It strengthens not only your processes but also customer loyalty.

We analyze all available information - including order and return data, timeframes, customer behavior, and free-text inputs. The analysis is always performed in the context of your brand strategy, revenue, and optimization goals.