Business Development Representative (m/w/d)
About us:
toern is a growing AI startup based in Hamburg that is reimagining the returns process in e-commerce. With an automated all-in-one solution, we help online stores efficiently manage returns, streamline processes, and gain real business insights from return data.
Your role:
As a Business Development Representative (m/f/d), you are the first point of contact for potential customers and thus a key driver of our growth.
You ensure that potential leads turn into qualified sales opportunities, thereby laying the foundation for our sales success.
Responsibilities
- Independently planning and executing outbound campaigns based on our previous experience and customer contacts
- Identifying and reaching out to (via email, LinkedIn, calls) of relevant e-commerce companies in the target market
- Qualifying inbound and outbound leads and assessing sales readiness
- Developing and refining an AI-powered sales system
- Converting prospects into qualified appointments and opportunities for the founder
- Maintaining and accurately documenting all activities in the CRM (currently HubSpot)
- Supporting the preparation, execution, and follow-up of trade shows (including actively approaching customers before and during events)
- Working closely with Marketing to optimize messaging and campaigns
- Continuously testing and optimizing outreach strategies
Qualification
- Experience in sales, business development, or a customer-facing role (B2B/SaaS/e-commerce preferred)
- Not afraid of proactive outreach and direct customer communication (you’ll naturally pick up the phone or reach out to prospects via LinkedIn on your own behalf)
- You’re a good listener and can put yourself in the other person’s shoes
- Structured, self-motivated, independent, fast-paced, and reliable work style with frequent follow-ups (the be-all and end-all!)
- Strong communication skills (written & over the phone)
- Interest in SaaS, e-commerce, and AI-driven products
- Excellent German and English language skills
Benefits
- Direct impact on toern’s revenue, pipeline, and growth
- Close collaboration with the founders, marketing, and product teams
- A fast learning curve in SaaS/AI sales that you can shape yourself
- Clear career path toward Account Executive / Full Cycle Sales
- AI-savvy: You don’t just use AI tools—you actively think about how to integrate them into your daily work to work faster, better, and more effectively
Does this sound like you?
If so, we look forward to receiving your application and to working together to attract new customers for toern and make our product better every day.
