Return individual items from a set or the entire set - not a problem with toern's returns platform

Read more about the toern returns solution here. ‍

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Set-Articles are a nighmare for returns: Here is why

Product sets and bundles are a great way to increase average order value, and customers appreciate a small discount. But as soon as customers want to return only parts of a set, the problems begin:

- Manual breakdown of set and individual items

- Tedious calculation of the refund amount when the set discount no longer applies‍

The reality: Partial returns of sets cause operational overhead or even financial losses without the right logic

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Automatated Returns Management for Product-Sets and Bundles

We don’t view the sets feature as a compromise, but as an intelligent standard for your modern e-commerce business.

With toern

- you allow returns of complete sets or individual sub-items

- all according to your own rules

- you automatically break down bundles during the returns process

- you calculate refund amounts fairly and automatically—you retain full control over your bundle margins—automated, error-free, and without manual effort from support.

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4 Steps to Flexible Partial Returns: How the toern Sets Feature Works

1. Activate the feature: Simply enable the feature in your toern settings under “Sets” (at the very bottom) with a single click and immediately define the return options.

2. Create sets in toern: You can quickly create your sets directly in toern—either flexibly via our user interface or via Excel bulk edit.

3. Flexible Options for Customers: In the returns portal, customers can intuitively choose whether they want to return the entire set or just individual items from it.

4. Automatic Refunds: The system calculates the correct refund amount based on your rules and sends the data directly to your dashboard.

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Intelligent Returns Logic for all kinds of Set-Returns

toern recognizes the composition of the bundle and automatically applies the appropriate refund logic:

Full return → The full set price is refunded.

Partial return (with price adjustment) → The price of the retained items is automatically adjusted to the regular individual price (without the set discount), and the refund amount is reduced accordingly.

Restricted returns → If customers attempt to select a blocked sub-item individually, the portal automatically refers them to your guidelines (e.g., that this specific set can only be returned in its entirety).

You define the logic; toern executes it.

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Margin Protection for Partial Returns: Full Control Over Your Set Items

With toern, you decide how your set returns are handled from both a financial and operational perspective:

Disable partial returns: Flexibly determine the extent to which partial returns are allowed. You can block individual returns for specific sub-items or specify that sets can only be returned in their entirety.

Quick set creation: Create your sets with minimal effort via bulk edit using an Excel upload, or customize them in seconds directly in our UI.

Shopify synchronization: The only requirement is that both the main set items and the sub-items are recognized in your Shopify system so that toern can perform error-free product mapping.

Fair refund rules: Automated protection against financial losses through dynamic adjustment to the full price.‍

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Competitive Advantage Through Flexible Returns: Customer Satisfaction Without Losing Margin

When processing orders manually, individual returns of set items can be very time-consuming.

With toern, you can turn this feature into a real advantage.

With toern:

- you drastically reduce operational overhead in customer support

- you protect your margin on partial returns

- you avoid errors in refund calculations

- you improve the customer experience through flexible return options‍

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„Product bundles are a powerful sales tool, but they often present complex challenges for the backend when it comes to returns. With our Sets feature, we resolve this contradiction: Retailers can offer their customers maximum flexibility for partial returns, while price adjustments and inventory synchronization for the items in the set are fully automated.“

Alena Schneck, Co-Founder & CEO toern

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Automatisiere jetzt deine Set-Retouren

Offer your customers more flexible return options with the Sets feature - fully automated.

→ Enable the feature in Settings

→ Create Sets quickly and easily in toern

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Want to know more about our return solution? Book a Demo Call or contact us via our form.

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FAQs:

How do I create my sets in toern?

It’s quick and easy: You can either upload your sets in bulk via an Excel file or configure them directly and easily in our UI.

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How is the refund amount calculated if only part of the set is kept?

The system can automatically adjust the price of the kept items to the regular unit price (full price without the set discount). The refund amount for the returned item is then adjusted fairly accordingly.

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Where can I find the new feature?

You can easily activate the Sets feature yourself in your toern dashboard. You’ll find it at the very bottom of the Settings section under the “Sets” tab.

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Does this feature work for every set in my store?

The feature relies on both the main set items and their respective sub-items being created and recognized in your Shopify store so that we can correctly perform the mapping in the background.

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Can I specify that sets can only be returned in their entirety?

Yes, absolutely. When you enable the feature, you’ll have several options for the return policy. You can set it so that sets can generally only be returned in their entirety, or block individual returns for very specific sub-items.