Why we founded toern
Hi, we’re Alena and Jonas – the founders of toern. Anyone working in e-commerce knows the challenge: returns. They’re time-consuming, costly, and it’s often unclear why they happen in the first place. That’s exactly where we wanted to make a difference – with a solution that no longer treats returns as just a cost, but gives brands back control.
November 24, 2025
Our mission: Rethinking returns
With toern, we’ve developed software that automates, simplifies, and transforms returns processes into valuable insights.
- Automation: From the return request to completion, everything runs smoothly and efficiently.
- Data-Driven Insights: We capture return reasons in real time - via text, image, or voice - and highlight where improvements are needed.
- Decision-making power: Brands gain insights that directly inform product development, purchasing, and customer experience.
We believe: those who understand their returns, understand their business.
What makes toern stand out
Our goal is to provide the leading returns management solution for e-commerce, focusing on:
- Seamless integration with existing shop and ERP systems.
- Scalable technology that grows with your brand.
- Data intelligence that makes processes smarter and drives better decisions.
Who we serve
With toern, we work with brands and retailers who no longer see returns as a tedious obligation, but as a strategic opportunity
- E-commerce brands & stores looking to boost efficiency and reduce costs.
- Operations & logistics teams aiming to automate processes.
- Product & marketing teams who want to leverage customer feedback in real time to optimize their offerings.
Our goal
Returns are a part of e-commerce. With toern, they’re no longer a problem - they become a driver of efficiency, growth, and customer satisfaction.
Ready to take your returns management to the next level? Let's talk.
Neueste Beiträge
Verfolge unsere News
Entdecke die neuesten Beiträge auf unserem Blog – von Brancheninsights über Events bis hin zu technischen News und mehr.
